Returns, Refunds & Cancellations
Our goal is to ensure complete satisfaction with our products. We take great care in packaging your order for a successful delivery but unfortunately accidents can happen. Should any product arrive damaged or imperfect, please review the returns forms included with your order and choose the required option. If you have any questions please feel free to contact one of our friendly Customer Service Advisors on +44 (0)1782 282653 (9am to 5pm GMT, Monday to Friday).
In the unlikely event you do not wish to keep a product after it has arrived, you have 30 days from the delivery date to return the unused product - in some cases, at your own expense (See Terms and Conditions) - to us in its original condition, using the return form and return label included with your order. Alternatively, please contact our Customer Service advisors to see if we can arrange a courier pick up at a time to suits you - this option is available in certain circumstances so please contact us for more information.
Upon receipt of the product(s) in the original condition, we will issue a refund within 14 days for the amount charged for the product to the credit card used to place the order.
For your protection, we recommend that when returning products back to us you use a recorded delivery service i.e. a service that provides a tracking. Except in instances where the item delivered was in error or was faulty or damaged, the customer is responsible for the expense of returning the goods to us. THIS DOES NOT AFFECT YOUR STATUTORY RIGHTS. Additionally, we cannot provide credit for packages lost during return shipment if proof of delivery is unavailable.
Any delivery costs related to the original order will not be refunded unless the item is damaged or imperfect. Where the delivery of an order is refused by the customer, we may deduct from the refund both the original delivery cost plus the cost of returning the goods to our warehouse.
In the case of returning "bonus" products (i.e. free gifts, a gift with purchase, bonuses, etc...), refunds or store credits will only be issued for the value charged (if any) for the item on the original order.
For example: If you received a free product with a £50 order, returning the free product alone will not result in any credit. Similarly, if a purchased product that included any "bonus" products is returned, the bonus products must also be returned in order to receive a credit for the purchased product.
Please provide WWRD with written notice by registered post to WWRD United Kingdom Ltd, eCommerce Customer Service, Wedgwood Drive, Barlaston, Stoke-on-Trent, Staffordshire, ST12 9ER, England or by email to [email protected], in each case within the statutory cooling-off period and giving details of the items ordered, and (where appropriate) their delivery date and the date of receipt of the item(s). For customers in the EU only, you may choose, but are not obliged, to use the model cancellation form below to notify WWRD United Kingdom Ltd that you wish to cancel your order. If you choose to do so, please follow the instructions on the form.
Modal Cancellation Form
Please copy and paste the form below, complete the details and return the form either by registered post to WWRD United Kingdom Ltd, eCommerce Customer Service, Wedgwood Drive, Barlaston, Stoke-on-Trent, Staffordshire, ST12 9ER, England or by email to [email protected]
Note: [*] Delete as appropriate.
IF YOUR ORDER HAS BEEN SHIPPED
If you exercise your right of cancellation after the item has been shipped, please replace the item securely in its original packaging and return it to us with your shipping note.
This is not a full statement of your rights under applicable distance selling legislation or under any statutory consumer protection laws applicable in your country of residence.